Title VI


SVTC is committed to diversity and non-discrimination, without regard to race, color or national origin.

Title VI Notice to the Public

Souhegan Valley Transportation Collaborative

 

·         The Souhegan Valley Transportation Collaborative operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act.  Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Souhegan Valley Transportation Collaborative.

 

·   For more information on the Souhegan Valley Transportation Collaborative’s civil rights program, the procedures to file a complaint, or to file a complaint, please contact SVTC Board Chairperson at 603-860-1202, (TTY available at Relay New Hampshire Dial 711 or 800-735-2964); email info@souheganvalleyrides.org ; or by mail at P.O.  Box 753 Hollis, NH 03049.  For more information, visit www.SouheganValleyRides.org

 

·    For transportation-related Title VI matters, a complaint may also be filed directly with the:

New Hampshire Department of Transportation, Attn: Shannon Aiton, Title VI Coordinator, PO Box 483,

7 Hazen Drive Concord, NH 03302-0483; 603-271-2467; TTY: 800-735-2964; titlevi@dot.nh.gov

 

Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 

5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

 

 ·         If information is needed in another language, contact 603-860-1202.


SVTC Title VI Complaint Procedure

A copy of SVTC's Title VI Plan is available HERE       

A copy of SVTC's Title VI Complaint Form is available HERE

Any individual, group of individuals or entity that believes they have been discriminated against on the basis of race, color, or national origin by the Souhegan Valley Transportation Collaborative may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form.

 

Any individual having filed a complaint or participated in the investigation of a complaint shall not be subjected to any form of intimidation or retaliation. Individuals who have cause to think that they have been subjected to intimidation or retaliation can file a complaint of retaliation following the same procedure for filing a discrimination complaint.

 

A complaint must be filed with the Souhegan Valley Transportation Collaborative no later than 180 days after the following:

1.   The date of the alleged act of discrimination; or

2.   The date when the person(s) became aware of the alleged discrimination; or

3.   Where there has been a continuing course of conduct, the date on which that conduct was discontinued of the latest instance of the conduct.

 

Once the complaint is received, the Souhegan Valley Transportation Collaborative will review it to determine if our office has jurisdiction. A copy of each Title VI complaint received will be forwarded to the New Hampshire Department of Transportation within ten (10) calendar days of receipt. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

 

The Souhegan Valley Transportation Collaborative has 45 days to investigate the complaint. If more information is needed to resolve the case, the Souhegan Valley Transportation Collaborative may contact the complainant requesting further information. The complainant has thirty (30) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within thirty (30) business days, the Souhegan Valley Transportation Collaborative can administratively close the case.

 

After the investigator reviews the complaint, the agency will issue one of two (2) letters to the complainant: a closure letter or a letter of finding (LOF).

 

If the complainant wishes to appeal the decision it must direct the appeal to the agency initially. The complainant has ten (10) days after the date of the closure letter or the letter of finding to do so. If there is outstanding concern, the appeal may be directed to the state DOT or FTA. The appeal process information will be included in the letter.

 

A person may also file a complaint directly with the: New Hampshire Department of Transportation, Attn: Shannon Aiton, Title VI Coordinator, PO Box 483, 7 Hazen Drive Concord, NH 03302-0483; 603-271-2467; TTY: 800-735-2964; titlevi@dot.nh.gov

 

Or

 

Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building,

5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590. 

 

Complaints filed alleging violations by the Nashua Transit System (NTS) operators will be forwarded directly to the NTS Title VI Coordinator.  For more information about NTS’s Civil Rights/Title VI Plan, please visit  www.nashuanh.gov/462/Civil-Rights-Title-VI

If information is needed in another language, then contact (603) 860-1202.


ADA Reasonable Modifications/Accommodations: SVTC's Souhegan Valley Rides transit services are provided by the Nashua Transit System.  SVTC relies on the expertise of the Nashua Transit System, as the direct transit service provider, to manage Reasonable Modifications related to the transit services available through the Souhegan Valley Rides program. For additional information please visit the NTS website - CLICK HERE