The Souhegan Valley Transportation Collaborative (SVTC) operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with SVTC. For more information on SVTC’s civil rights program and the procedures to file a complaint, please contact (603) 860-1202; email firstname.lastname@example.org; or by mail at SVTC PO Box 753 Hollis, NH 03049. If information is needed in another language, please contact SVTC at (603) 860-1202.
SVTC's Title VI Plan is available HERE SVTC's Title VI Complaint Form is available HERE
Discrimination Complaint Procedures
SVTC has established a process for riders to file a complaint under Title VI. Any person who believes that she or he has been discriminated against on the basis of race, color, or national origin by SVTC may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form available by clicking here or by mail. Please call SVTC at (603) 860-1202 for a copy of the form.
SVTC will notify the New Hampshire Department of Transportation (NHDOT) of any formal complaints within five business days of receiving the complaint.
Complaints filed alleging violations by the Nashua Transit System (NTS) operators will be forwarded directly to the NTS Title VI Coordinator. For more information about NTS’s Civil Rights/Title VI Plan, please visit www.nashuanh.gov/462/Civil-Rights-Title-VI
Methods of Filing a Complaint
Any person who believes they have been aggrieved by an unlawful discriminatory practice regarding SVTC’s programs has a right to file a formal complaint with SVTC. Any such complaint must be in writing and submitted to the SVTC Board of Directors Chairperson within one hundred eighty (180) days following the date of the alleged occurrence.
Complete the SVTC Title VI Complaint Form, and send it to:
Souhegan Valley Transportation Collaborative SVTC Board of Directors Chairperson PO Box 753 Hollis, NH 03049
Verbal complaints are accepted and transcribed by the SVTC Board Chairperson.
To make a verbal complaint, call (603) 860-1202 and ask for the SVTC Board Chairperson.
A complaint may also be filed with:
Title VI Coordinator, New Hampshire Department of Transportation
P.O. Box 483, 7 Hazen Drive, Concord, NH 03302-0483
Phone number (603) 271-3734, TTY ACCESS: (800) 735-2964
A person may also file a complaint directly with the Federal Transit Administration at:
FTA Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR1200 New Jersey Ave. SE
Washington, DC 20590